We currently accept all major credit cards. We
also accept PayPal payments, checks, & money orders. Click
Here to place an order
by fax or through the mail.
We are required to charge sales tax on bags
shipped to addresses in New York state. Tax is applied
to your shipping and handling as well as your order total. Gift
certificates incur no tax (and ship for free).
Returns are taken on a case by case basis. If your
order does not meet your expectations, please notify us immediately
and we will take all necessary steps to remedy the problem. Custom
orders and sale items are final sale.
to us at firstname.lastname@example.org
for return instructions. We will provide an address to which you
should mail your insured and carefully packed item.
In Need of Repair:
Please email us immediately at email@example.com
if your bag requires repairs of any kind. We will execute many
repairs free of charge. Please email us a description of the problem
along with the style of bag and date of order to get the repair
Shipping is via USPS Priority Mail. Shipping costs
are based on the order total and destination. Click
Here for a list of shipping rates. USPS issues an
automated email with your delivery confirmation number when your
order ships. Because all bags are made to order, delivery times
will range from two to four weeks. Rush
Orders are available.
ship internationally with USPS Global Priority mail. Please allow
extra time for your package to arrive - after a package arrives
at customs in your country, it may take additional time to reach
you by your local carrier.
there is a specific date by which you would like to receive your
bag, please let us know and we will make every effort to accomodate.
All items will be sent with a copy of your receipt.
If your order is being sent directly to a gift recipient and should
not include a receipt, please let us know during checkout. If
you would like a gift card included, please type in a short note
in the 'special instructions' section at checkout and we'll handwrite
it on a card for you.
If you're unsure what the lucky recipient of your
gift wants, there are always gift certificates! We will send a
gift certificate through First Class Mail to your recipient. It
may be redeemed online for up to one year, and we can send any